Refund policy

Returns

We want you to be happy with your order. Unused items can be returned within 14 days of delivery for a refund. Items must be in the same condition you received them, and in their original packaging where possible. To start a return, email sales@ddtmade.com with your order number and the item(s) you'd like to return. We'll reply with instructions and the return address. Returns sent without contacting us first may not be accepted. Unless the item arrived damaged or we made a mistake, return shipping is paid by the customer and the original shipping charge isn't refundable.

Damages and issues

Please inspect your order as soon as it arrives. If an item is defective or damaged, or we sent the wrong item or made an error on your personalized piece, contact us right away at sales@ddtmade.com with your order number and photos of the item and packaging. We'll evaluate it promptly and make it right with a repair, replacement or refund, including shipping.

Exceptions / non-returnable items

The following can't be returned:

  • Custom, personalized and made-to-order pieces, including names, initials, dates, custom designs and special orders, unless they arrived damaged or we made an error
  • Digital downloads (DXF / SVG files), because they can't be returned once delivered
  • Items that have been used, installed, mounted, assembled, welded, painted, modified, or left outdoors

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Cancellations

To change or cancel an order, email us as soon as possible. Orders can be cancelled before we start making them. Once cutting has started on a custom or personalized piece, it can't be cancelled.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little extra time to post it. If more than 15 business days have passed since we approved your refund, please email sales@ddtmade.com.

Questions and feedback

Email sales@ddtmade.com. We'd also love to hear your product ideas.